Frequently Asked Questions
Everything you need to know about our authentic Southwest-inspired collections.
How can I be sure my jewelry is authentic?
At Chaco Canyon Trading Co, we pride ourselves on authenticity. Each piece is handcrafted using genuine materials, such as premium turquoise and sterling silver, often featuring hallmarked craftsmanship from skilled artisans.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard orders typically arrive within 5-7 business days, while expedited shipping can take 2-3 business days. Rates are calculated at checkout based on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.
How do I care for my sterling silver and turquoise jewelry?
To maintain the beauty of your pieces, avoid contact with harsh chemicals, perfumes, and water. Clean your jewelry gently with a soft polishing cloth and store it in a cool, dry place.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and estimated delivery times vary by destination and will be displayed during the checkout process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.